Railways is undertaking various measures to ensure food safety, hygiene and nutritional content of food at stations and in trains as under:-
1. Food Audit has been done by M/s TUV SUD South Asia in various areas including premium Trains, base Kitchen and Food Plazas.
2. A number of special drive have been conducted on premium trains including Rajdhani, Shatabdi and other Mail/Express trains and licensees base kitchens through officers and Quality Control Professionals (QCPs) so as to improve quality of catering services. Punitive actions have been taken against defaulting licensees by imposing heavy fines in case of major deficiencies and warnings in case of minor deficiencies.
3. A web enabled automated Complaint Management System and a dedicated complaint cell at zonal/regional level has been put into place for efficient redressal of complaints. A national toll free number 1800-111-139 has been launched for lodging of complaints by passengers
4. Customer Satisfaction Survey has been conducted through M/s IMRB International trains.
5. This information was given by the Minister of State in the Ministry of Railways, Shri K.H. Muniyappa in a written reply in Lok Sabha today.
Source: PIB
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