The Minister of State for Communication and Information Technology Gurudas Kamat said that in order to introduce telephone and mobile services in all the remote areas of the country, the government is taking the following steps:-
Subsidy support is being provided by Universal Services Obligation Fund (USOF) for installation of Individuals Rural Direct Exchange Lines (RDELs) in 1,685 Short Distance Charging Areas (SDCAs) in the country including 24 SDCAS of Tamil Nadu, where cost of providing telephones is more than the revenue earned. As on May 31, 2009, about 64.6 lakh RDELs have been providing in the country including 2.7 lakh lines in Tamil Nadu.
Subsidy support is also being extended by USOF for setting up of 7,440 Shareable Infrastructure Sites in the country including 325 towers in Tamil Nadu for provision of mobile services in rural and remote areas, where there is no existing fixed wireless or mobile coverage. Out of these, 5,624 towers in the country including 283 towers in Tamil Nadu have already been commissioned under this scheme as on May, 2009. The remaining towers are likely to be commissioned by September, 2009. Besides, USOF is also likely to launch shortly second phase of setting up 10,128 additional towers including 101 towers in Tamil Nadu to cover the remaining uncovered rural and remote areas.
In his reply to a question the Kamat said that the Grievance redressal mechanism as per telecom Consumer and Redressal of Grievances Regulations, 2007 (3 of 2007) of Telecom Regularity Authority of India (TRAI), each telecom service provider has following three tier grievance Redressal mechanism:-
(i) Call center Level.
(ii) Nadal Authority Level.
(iii) Appellate authority Level.
The complainant should initially approach call center for resolution of his grievance. The Call Centre should resolve his grievance within 3 days in case of faulty telephones. In case complainant is not satisfied with grievance resolution at call center level, he may approach Nodal Officers who is supposed to resolve the grievance within 10 days in case of faulty Telephones. In case complainant is not satisfied with action/reply of Nodal Officer, he may approach Appellate Authority who should decide the case within 30 days of receipt of complaint/ appeal.
Source: PIB
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