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Intelenet has announced the appointment of of its new India domestic BPO business with immediate effect.

The creation of Intelenet’s new domestic business follows the acquisition of Intelenet by Serco Group plc earlier this year and combines the existing domestic businesses of Serco BPO and Sparsh. The combined business will be the largest entity in the domestic India BPO market with 26,000 employees and 27 delivery centres. As CEO of the combined domestic business, Bhupender will be responsible for managing and growing the businesses in the rapidly developing India market. Over the past four years, Bhupender has led the creation and implementation of new operations and markets for Intelenet including in the US, UK, Poland and Guatemala.

"Bhupender brings with him both outstanding judgment and experience that will greatly benefit Intelenet’s customers," said Susir Kumar, CEO, Intelenet Global Services. "We are fortunate to have a professional of his abilities. Given his understanding of the BPO sector and strong track record in leading successful organic and inorganic businesses, he will lead the business to new heights.”

Commenting on his appointment, Bhupender Singh said: “I am delighted to take on this exciting role as the domestic market is critical for growing both our frontline, middle and back office services. We have a strong record in sustained growth and ensuring excellent service delivery for customers and I look forward to expanding the range of quality services we can offer our customers and building on Intelenet’s reputation as one of India’s best places to work.”

Bhupender is an MBA from IIM Ahmedabad and a B-Tech from IIT Delhi. He was awarded gold medals at both IIT and IIM for his all round performances.

Source: Company Press Release

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